Frequently
asked questions:
- Q.
When starting the program, why do I get a message that the
data file is corrupt?
A. Your computer probably lost power while Optimum Choice
was running. Please Please email the file c:\program files\opchoic4\opdata.mdb
to us at info@cogsystech.com.
- Q.
When starting the program, I get a message that I need to
re-authorize my security key. What do I do?
A. Call your Valvoline fleet sales contact. They will issue
you the reauthorization codes. Be sure to have available the
serial number on the security key.
- Q.
After installing Optimum Choice, I can't get the program to
run. I'm told that the security software was not found. What
do I do?
A. You probably had an aggressive antiviral program running,
or possibly your organization has a certain desktop security
"policy" set up on your computer. Restart your computer.
Restart and press and hold F8 prior to the point your computer
starts Windows and to go into safe mode. Then select Windows
Safe Mode. Then try to install again. This will bypass your
antivirual software.
If
your question is not answered here, please send it via email
to: info@cogsystech.com
We
will reply within 24 hrs.
